Address: 15-17 W 36th St., New York, NY 10018, USA
Phone: +12125641600
Rating: 3.5
based on 274 reviews.
Customer Service
Pros:
"They handle your photos and negatives with care."
"I really appreciated his help and highly recommend Willoughby’s for camera needs!"
"Thanks to them they resolved this issue and I received the correct lens the first time."
"The staff person was excellent in explaining camera 101 after I walked in the store."
"Gentlemen called to ask if I have any questions and was very helpful in making my decision."
"The customer care team was on top of their stuff and helped me get my shipment in exactly when I needed it."
"These guys are very helpful with phone questions, taking orders and shipping."
Cons:
"Jimmy snidely remarked that I had to pay a 20% restocking fee, and he was practically yelling at me!"
"The service rep wasn't nice or even remotely polite."
"DO NOT BUY FROM THEM AND CERTAINLY DO NOT TRUST WHAT THEY SAY OVER THE PHONE."
"David was unable to give me any options (great salesperson) and began talking over my voice."
"Terrible customer experience they then call you to leave them a review promising a gifted sd card that they will ship out to you but when you call and ask about any shipping information they act confused and put you on hold for an hour and eventually just hang up on you."
"Horrible customer service. Specifically, Jimmy from the processing department was unnecessarily nasty and rude."
"When you want to return the product or exchange it, they will be rude and unprofessional, to the point of being combative on the phone."
Product Quality and Delivery
Pros:
"Processing and shipping happened much faster than expected. Product came as expected and in good condition."
"I was very happy with my experience and will definitely buy from them again."
"Quality products followed by quality service."
"It arrived quickly and was well packaged. So far it had been an amazing addition to my photography kit."
"The camera was sent in great condition! The shipping didn't take long either."
"I received excellent service and received my lens two days after I purchased it."
"The camera arrived when it was supposed to and in good condition, and I've had absolutely no issue with it."
Cons:
"They replied saying the item is no longer available. They should be issuing the refund, but I was never contacted in any way about this item not being available."
"Purchased Sony A7R IV... To upgrade to a US camera, I need to pay an extra $300. What a scammer retailer."
"BEWARE OF BAIT/SWITCH SCAM. I placed an order for a Sony A7 III and Sony 24-105mm G lens over the weekend."
"This is a bait and switch shop, placed an order for a lens and they called and wanted verify a few things before shipping."
"The camera did not come in a registered Nikon box, no paperwork, just a manual."
"Then he tells me that the Sony a9 that was advertised as 'new' isn’t really new, and it was the demo or floor model."
"Ordered a $600 lens, then the order was pending for 3 days."
Business Practices
Pros:
"I highly recommend them and will use them for future purchases! Might even make a trip to New York to visit them! Thanks for all the help!"
"Bought a Canon Powershot SX-70 camera & accessories from Willoughby's... Five stars!"
"Overall, I was extremely pleased with the ease of purchase, the honest and capable customer service, and most importantly, the camera."
"I was looking to buy a video camera online and found a great deal at Willoughby's."
"I was truly blown away by the experience."
"I was VERY satisfied with the focused, friendly and effective customer service."
"I was so happy to know that there are real people at the other end of the line that are watching out for us."
Cons:
"These guys are hustlers and untrustworthy frauds."
"SCAM - Bait and Switch!"
"This outlet cannot be trusted whatsoever."
"Like all the other 1star reviews, these scumbags practice the age old scam of 'bait and switch' via their website."
"Dishonest and rude."
"Just as i feared, I got the fake product."
"So basically, he was going to try to sell me an open box import as if it were a new US model!"