Address: 1821 Cottman Ave, Philadelphia, PA 19111, USA
Phone: +12157222250
Rating: 4.6
based on 126 reviews.
Cake Taste and Flavor
Pros:
"The butter cream on this cake is the best buttercream I have ever tasted in my life."
"The strawberry cake actually taste like fresh strawberries."
"The cake was moist and packed with flavor."
"The pistachio and rum cakes are my favorites...oh wait, so is the carrot and lemon."
"The cakes are soooo moist and flavorful, that they taste as awesome as they look!!!"
"Ordered A BANANA PUDDING Cake and it was DELICIOUS!"
"The cake was moist, buttery, and it had the perfect amount of frosting."
Cons:
"I was really disappointed because I spent a lot of money on my cake and it just did not taste like birthday cake."
"The cake tasted like a lightly baked cornbread with extremely too much icing that I did not care for."
"Oh and the kids said their cookies taste like eggs (which I paid $5/cookie) and the cupcakes were dry so a waste of $223."
"However cake wise I feel like it’s a little dry… it reminds me of sponge cake which I’m not a fan of."
"The cake is slightly frozen some have felt stale once thawed out and for $7 a slice I want a better quality."
"Disappointed there cupcakes taste like they have been sitting for day. Wasn't good at all."
"The cake icing was cracked and the cake was very dry Im not sure what happened this this time it wasn't the same quality as before."
Customer Service
Pros:
"Amazing place, great customer service and the cake....delicious and beautiful."
"Customer Service is GREAT! The owner and staff are AMAZING!"
"Staff is sweet & super nice."
"Customer service is so gracious."
"Customer service was phenomenal and they gave us exactly what we ask for."
"Customer service is better then what you even get from Corporate America!!!"
"The customer service is superb."
Cons:
"I was directed to place order on their website, so I did but the girl explained they never received it."
"I was unable to make edits 2 days prior to pickup."
"The second time the customer again wasn't good at all, I was asking questions and the person I was speaking with really seem agitated with my questions."
"Unfortunately the communication is horrible."
"I called on April 30th to place an order for a custom cake for my rehearsal dinner and was directed to their website where I put in my request the same day. I never heard back from anyone."
"I called to reorder a cake that we purchased from them last year and the girl explained to me that they don't make that cake when I tried to tell her that we bought it there last year she got an attitude."
"THE OWNER attitude towards me was unacceptable...our entire conversation she spoke over me and barely let me get a word in and was very condescending."
Design and Customization
Pros:
"There has never been a cake design I have brought to her that she couldn't replicate exactly."
"The design and details for each cake is fantastic."
"The cakes look just as amazing as they taste oh and every treat is entirely edible no cardboard is used."
"The custom cakes are very detailed."
"They are created and sculpted to your specifications."
"They create an exact copy of anything you’re looking to re-create or they can freestyle."
"Every Cake is Skillfully Designed, Customized and Professionally made to fit any Occasion."
Cons:
"However I ask the cake designer to create me a one of a kind cake from her imagination. I did not want a cake that i had seen before, when the baker asked what i wanted or didn't want. I just saw a picture where she gave someone my identical cake."
"My cake on the outside was nice but on the inside it was horrible and DID NOT look like the picture i sent, which should have!!!!"
"They spelled the name on my birthday cake INCORRECTLY even with having the correct spelling on their receipt!"
"I paid $250 for the one tiered baby Shark cake. She charged the other person $300 for a two tiered cake. If i wanted a mocked cake i would have gone to the market and paid $40 for a cake."
"Any baker should know a layer cake should be sliced and the white layer should have been in the middle!!!"