Bank & Bourbon Reviews Summary

Food Quality

Pros:

• "Absolutely the best food!!"
• "The food was very good. Tenderloin was cooked as ordered and the scallops were excellent."
• "The food as always was delicious (try the sauteed mushrooms with chives)."
• "The duck entree was also quite perfect in consistency & was served with side dishes that paired with it quite well."
• "Food was wonderful, drinks were great."
• "Food was delicious. Truly represented Philadelphia- locally sourced mushrooms bathed in herb butter, local aged whiskey and authentic and historic mixed drinks."
• "Everything we tried (and we did not try everything) was excellent."

Cons:

• "However my Ahi Tuna was not what I expected. Thick and overcooked."
• "Both half chickens were under cooked and flavorless."
• "Food was mediocre at best. Steak I ordered was came cold."
• "Lousy food. Fatty meats were barely edible."
• "The salmon and filet mignon tasted like something you’d get at a chain restaurant."
• "Food was subpar, nothing special at all, portions were small, appetizers were cold."
• "This food is flat out overpriced with very little flavor."

Service

Pros:

• "The bartender was extra attentive and chatted with us for quite a while."
• "Edgar and Steve was amazing, They made the experience."
• "Jennah was my server and she was exceptionally excellent."
• "Everyone was pleasant, welcoming and eager to please."
• "Service was excellent as well. Jess was our waitress and she took great care of us."
• "The service was pretty smooth."
• "Jennifer our server for dinner was very friendly and attentive."

Cons:

• "The amount of wait staff available was not enough."
• "Service was incredibly slow."
• "Terrible service. I was in town for business and eating on my own. Half the restaurant was empty at 8:30pm but they would only let me sit at the last space at the corner of the bar between two large groups."
• "The service was a bit slow, but admittedly they were crowded."
• "Service was not attentive & slow."
• "Service leaves a lot to be desired."
• "Our server (older white bald gay gentleman) was very rude, didn’t introduce himself, took our order and never came back to the table."

Drinks

Pros:

• "They had a great selection of bourbon and other whiskey."
• "Worth stopping in for the drinks alone."
• "Not only were the standard of his cocktails top notch but he was a real top bloke as well too."
• "I highly recommend this place for their drinks and the people that work there."
• "Also our waiter, Edger, was very knowledgeable about the bourbons."
• "Bourbon/whiskey/rye selection was extensive and pretty cool."
• "Great drinks menu."

Cons:

• "About halfway through our visit there was no longer any draft beer available, some nonsensical excuse about it being too warm. Most likely they ran out of CO2."
• "Drinks were horrible, the sprite needed to be changed."
• "With regards to the drinks, they were terrible, compounded with the price point, made it even more disappointing."
• "A friend got a mixed drink and didn't like it. The waitress never picked up on the fact that it was full."
• "No bourbon available during lunch... just a really poor quality beer selection and a mediocre selection of wine."
• "Bourbon selection not as extensive as you would think for a placed named 'Bank & Bourbon.'"
• "Instead of getting a 20% tip, these guys got a 40% tip!! Rip off!!!"

Ambiance

Pros:

• "The restaurant itself is beautiful. Ambience is great for any occasion."
• "Nice and beautiful atmosphere."
• "The atmosphere was very chilled."
• "Place is really cool."
• "Ambiance is nice for a nightcap and they have a superb drink list."
• "The atmosphere is comforting- the way a steakhouse should be."
• "The atmosphere was classy without being pretentious."

Cons:

• "Ambiance is everything and when you go in a five star hotel you expect the best couch and booths had tape over the holes and I mean a lot of tape."
• "The ambiance was the least appealing aspect of Bank and Bourbon, which seemed bland and poorly situated near the busy Market Street entrance to the Loews Hotel."
• "Place is decent looking, but looks a little run down (like it was nicely set up when it was first opened, and then forgot the up-keep)."
• "The decor is nice but odd."
• "Only thing nice about the place is the ambiance and the staff."
• "Would return for the atmosphere, but not for the food."
• "The overall quality of the food felt as if you could order it at a Cheesecake Factory."