Head To Tail Reviews Summary

Customer Service

Pros:

• "The staff definitely cares and likes animals."
• "Sebastian is absolutely incredible and really takes the time to listen to your concerns and explain things to you!"
• "The staff is very friendly, caring, and attentive."
• "The host staff starting from the to the top to the back end are kind and accommodating."
• "The staff is so friendly and accommodating."
• "The staff is friendly and very happy to help and answer any questions."
• "The staff were wonderfully accommodating, especially when I needed to change my appointment last minute."

Cons:

• "Reception no longer calls to confirm appointments, and although you say you want the same 'service' as last time, they seem to not get it."
• "The front desk workers lack professionalism and clearly don’t have a clue what they’re doing when booking appointments and checking for availability."
• "The last visit the girl at the front (who claimed she was new), refused to give us a receipt of any type."
• "Very disappointed with the customer service that was offered in my recent visit."
• "When I went to pick up my dogs, the staff told me tip is not included in price, gave him $10 tip, he just walked away without even saying thank you."
• "The young man / employee at the front desk took multiple personal phone calls and ignored a line of customers in the store."
• "The manager lied about not doing it and proceeded to tell me I am a difficult customer for requesting that and to not come back."

Grooming Quality

Pros:

• "It's clear that Head to Tail uses quality products and genuinely cares for the pets they service."
• "Davina is the go-to groomer, with her detailed skillsets."
• "The bath my dog received was fantastic. He came out smelling great and his fur was incredibly soft."
• "Loved the cocker cut I have been getting from Head To Tail! Nice and Blended and the length I wanted!"
• "Her haircut looks fantastic and I will definitely be returning."
• "They cut him just the way I wanted them too w a puppy cut!"
• "The staff is really friendly and professional."

Cons:

• "There was a significant cut on rear paw and nails were not cut."
• "The cut was shorter than I wanted and uneven."
• "I notice my fur baby had not been cut even."
• "There was no problem before, but this time my cat bled while cutting his nails and after he delivered it to me, I noticed that the cleaning cotton was forgotten inside the ear."
• "The worst part is they shaved between her eyes and around the bottom of them down to the skin with a small patch of hair between."
• "The groomer did very poor job overall, and did not really care about the result."
• "Once they were done I picked them up and noticed that there face and rear was barely done at all."

Pricing and Transparency

Pros:

• "Fair prices, and a wide selection of treats, good, food, and services."
• "The owners are very friendly and price is reasonable!"
• "Prices are fair."
• "Awesome staff! Reasonable price!"
• "Very knowledgeable staff, very clean and priced right."

Cons:

• "The price for a small dog has gone up $20+ in less than 2 years."
• "We spent roughly $1,000 on vet visits from this debacle, so although they refunded the $300 we spent using them, we definitely don't trust them."
• "We brought our cat here multiple times for grooming and every single time the price was different from the last!"
• "Why do you advertise one price and then charge another for something routine that takes 5-10 minutes each time we go there?"
• "Like the previous post I had the same experience the price was changed at pickup."
• "I asked if I can get a discount because I’m taking my two dogs every four weeks for full grooming."
• "I found this severe clipper burn on my dog’s belly hours after she came back from grooming."