SPYSCAPE Reviews Summary

Category: Museum New York

Address: 928 8th Ave, New York, NY 10019, USA

Rating: 4.5
based on 366 reviews.

Interactive Experience

Pros:

  • "The interactive games really brought it to life."
  • "They make it fun to learn and very interactive and immersive which I absolutely love."
  • "Great spy museum with interactive games throughout."
  • "The interactive exhibitions, complete with cutting-edge technology and engaging displays, provided us with an in-depth look into the world of spies, espionage, and cyber warfare."
  • "Very interactive. It’s like a museum but with plenty of fun challenges to do."
  • "The interactive games added an extra layer of excitement to the visit, and I thoroughly enjoyed every moment there."
  • "It's a interactive museum and quite expensive but you can have a lot of fun."

Cons:

  • "The only complaint is that it's easy to miss a few exhibits due to the floor design."
  • "A lot of the activities they show on the website aren't at the museum."
  • "I wouldn’t describe this as 'interactive Art'."
  • "Some of the games were not available which is kinda sad."
  • "The encryption games is broken and only 3 of the 18 spots semi work. This ruins the experience as you cannot complete everything."
  • "A lot of the spy 'tests' were just word, pattern, or math problems that kind of seemed pointless."
  • "This other challenge is basically a texting challenge. It is text after text with very unclear instructions on what to do."

Staff and Service

Pros:

  • "Ira made this trip truly fascinating."
  • "Ira was incredibly friendly and helpful!"
  • "Amazing staff members, out of this world!"
  • "All of the employees were nice and helpful."
  • "Staff is very attentive especially Jennifer."
  • "Everyone was very nice and helpful."
  • "Staff were so kind and helpful to make sure the kids had an amazing experience."

Cons:

  • "It felt like the company doesn't value the customers time, in that case why even have reserved tickets."
  • "The staff was very nice and welcoming too."
  • "We asked the attendend and she wasn't able yo help much."
  • "Unfortunately, our experience was ruined by a very rude member of staff on the laser wall machine which was sad."
  • "Two employees did not know what we were supposed to do in any of the rooms."
  • "Staff is useless (they don’t know what to do when you ask for help)."
  • "Found this place and decided to go with my family for some fun. It was a decent place besides the fact that a female employee CLAPPED at me and was extremely rude when I pulled my phone out to take pictures of the lobby before entering the actual experience."

Value for Money

Pros:

  • "We all had a great time! Worth every penny!"
  • "It's a very fun place and it was a great price."
  • "We paid the basic price for 50 mins and that felt like a good amount, though we could have paid for longer if we’d wanted to."
  • "This was super fun and interactive. 1 to 1.5 hours. Worth the time."
  • "We went during the NYCGO period granting us 2 regular tickets for 39$ only, but I would have definitely paid the full price for this experience!"
  • "If you book online it’s $5 dollars cheaper."
  • "The entrance fee is a bit pricey so look for discount programs or coupons."

Cons:

  • "Now I’m motivated to sincerely advise you do not spend money here."
  • "I was hesitant at first because the price point feels pretty high for what this experience is."
  • "For the price there could have been more activities to do. For what it is, it is overpriced."
  • "It's a bit expensive in my option."
  • "Not really worth the money for me."
  • "Cute spot BUT wasn't worth the money I spent."
  • "Very fun, but definitely a little overpriced."

Accessibility

Pros:

  • "As someone with limited hand function and a Wheelchair user, this was a very accessible and great experience for me."
  • "Totally accessible with a stroller or a wheelchair, we were pleased to know that even the interactive parts were stroller friendly!"
  • "There are also free lockers which are locked with your band which I thought was convenient."
  • "Lockers are available, free of cost to pit away your phones and belongings."
  • "The ID bands make it easy to keep track of all the questionnaires and activities you have to complete in order to determine your spy profile."
  • "You can even repeat the games to increase your score, which is esp fun for the young ones in the room with the lasers."
  • "You can play individually or on a team. After each game, your scores are posted and you’re able to get a look at where you are on the leaderboard."

Cons:

  • "It actually turned out to be a really fun attraction."
  • "However, they need to fix one projector in the observation room, it is yellow and ruins the immersion."
  • "Needed a little more direction from the front check in and the elevator person needed to speak up."
  • "Please fix your water fountain."
  • "Note: there are not many places to sit."
  • "Some of the headsets in the surveillance area don't work well so you might want to do that segment on your smartphone or you might get a lower score than deserved."
  • "Several monitors were blank, headset microphones did not always catch your voice."

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