"The interactive games really brought it to life."
"They make it fun to learn and very interactive and immersive which I absolutely love."
"Great spy museum with interactive games throughout."
"The interactive exhibitions, complete with cutting-edge technology and engaging displays, provided us with an in-depth look into the world of spies, espionage, and cyber warfare."
"Very interactive. It’s like a museum but with plenty of fun challenges to do."
"The interactive games added an extra layer of excitement to the visit, and I thoroughly enjoyed every moment there."
"It's a interactive museum and quite expensive but you can have a lot of fun."
Cons:
"The only complaint is that it's easy to miss a few exhibits due to the floor design."
"A lot of the activities they show on the website aren't at the museum."
"I wouldn’t describe this as 'interactive Art'."
"Some of the games were not available which is kinda sad."
"The encryption games is broken and only 3 of the 18 spots semi work. This ruins the experience as you cannot complete everything."
"A lot of the spy 'tests' were just word, pattern, or math problems that kind of seemed pointless."
"This other challenge is basically a texting challenge. It is text after text with very unclear instructions on what to do."
Staff and Service
Pros:
"Ira made this trip truly fascinating."
"Ira was incredibly friendly and helpful!"
"Amazing staff members, out of this world!"
"All of the employees were nice and helpful."
"Staff is very attentive especially Jennifer."
"Everyone was very nice and helpful."
"Staff were so kind and helpful to make sure the kids had an amazing experience."
Cons:
"It felt like the company doesn't value the customers time, in that case why even have reserved tickets."
"The staff was very nice and welcoming too."
"We asked the attendend and she wasn't able yo help much."
"Unfortunately, our experience was ruined by a very rude member of staff on the laser wall machine which was sad."
"Two employees did not know what we were supposed to do in any of the rooms."
"Staff is useless (they don’t know what to do when you ask for help)."
"Found this place and decided to go with my family for some fun. It was a decent place besides the fact that a female employee CLAPPED at me and was extremely rude when I pulled my phone out to take pictures of the lobby before entering the actual experience."
Value for Money
Pros:
"We all had a great time! Worth every penny!"
"It's a very fun place and it was a great price."
"We paid the basic price for 50 mins and that felt like a good amount, though we could have paid for longer if we’d wanted to."
"This was super fun and interactive. 1 to 1.5 hours. Worth the time."
"We went during the NYCGO period granting us 2 regular tickets for 39$ only, but I would have definitely paid the full price for this experience!"
"If you book online it’s $5 dollars cheaper."
"The entrance fee is a bit pricey so look for discount programs or coupons."
Cons:
"Now I’m motivated to sincerely advise you do not spend money here."
"I was hesitant at first because the price point feels pretty high for what this experience is."
"For the price there could have been more activities to do. For what it is, it is overpriced."
"It's a bit expensive in my option."
"Not really worth the money for me."
"Cute spot BUT wasn't worth the money I spent."
"Very fun, but definitely a little overpriced."
Accessibility
Pros:
"As someone with limited hand function and a Wheelchair user, this was a very accessible and great experience for me."
"Totally accessible with a stroller or a wheelchair, we were pleased to know that even the interactive parts were stroller friendly!"
"There are also free lockers which are locked with your band which I thought was convenient."
"Lockers are available, free of cost to pit away your phones and belongings."
"The ID bands make it easy to keep track of all the questionnaires and activities you have to complete in order to determine your spy profile."
"You can even repeat the games to increase your score, which is esp fun for the young ones in the room with the lasers."
"You can play individually or on a team. After each game, your scores are posted and you’re able to get a look at where you are on the leaderboard."
Cons:
"It actually turned out to be a really fun attraction."
"However, they need to fix one projector in the observation room, it is yellow and ruins the immersion."
"Needed a little more direction from the front check in and the elevator person needed to speak up."
"Please fix your water fountain."
"Note: there are not many places to sit."
"Some of the headsets in the surveillance area don't work well so you might want to do that segment on your smartphone or you might get a lower score than deserved."
"Several monitors were blank, headset microphones did not always catch your voice."