Loft Life Venue Reviews Summary

Category: Event venue

Address: 47 Edison Pl, Newark, NJ 07102, USA

Phone: +12018737216

Rating: 4.6
based on 193 reviews.

Customer Service

Pros:

  • "From the moment of my 1st conversation with the owner, Al, and the great customer service that I received, I knew I found the right place."
  • "Al was very sweet and easy to work with."
  • "The owner and his assistants were extremely accommodating and helpful."
  • "Al was very professional and great to work with. He answered any questions I had right away."
  • "Booking with Al was a smooth process and he’s extremely professional."
  • "The owner Al was extremely nice and very easy to work with."
  • "Al is professional and very easy to work with."

Cons:

  • "Then I’m calling and it seems they are frustrated with me but I booked this place in MAY!! and kept contact to make sure everything was good."
  • "I wanted to support a black-owned business but never again because of my experience."
  • "He ghosted a groom and bride a week before their wedding."
  • "Very unprofessional please work on giving your manager class on how to conduct businesses."
  • "Al doesn't answer the emails nor text messages."
  • "Horrible communication."
  • "To try to scam me out of money and then ignore a paying customer is truly wrong."

Venue Quality

Pros:

  • "The venue is absolutely beautiful, very spacious, very clean!"
  • "An upscale, clean and modern venue with a full bar set up, colored lighting, and digital access hook-up in the heart of downtown Newark."
  • "The look alone pulled me in immediately. The brick walls give the spot a dope city feel."
  • "The venue was super clean and the owner has great communication."
  • "This venue was by far the best iv ever booked. It was huge, comfortable temperature, great price."
  • "The space is beautiful and easy to customize and make it your own."
  • "The venue itself was a stunning and beautiful space."

Cons:

  • "Only one co-ed bathroom for a wedding? That's the only part that sucked!"
  • "It's not wheel chair accessible so wouldn't recommend if you have a number of seniors. They will have to climb 2 flights."
  • "The furnishings in area for the wedding were dirty white plastic folding chairs with metal white frames that had multiple areas of chipped paint."
  • "Moreover, the elevator wasn't working and so my team had to use the stairs when it was time to clean up and that was a lot of heavy lifting and so that was frustrating and unfortunate."
  • "The dining area is somewhat small given the size of the space."
  • "The building was cold and took a long time to get warm."
  • "Also place had roaches all over."

Price and Value

Pros:

  • "And the price is more than reasonable for what you get."
  • "The rate is really low for this amazing place."
  • "Great space for a good price."

Cons:

  • "When I first called in order to book and view the venue I was given one price over the phone. When I got to the place and met with Toni she then gave me a whole other price which was $400 more than what she had originally priced me at."
  • "The only hiccup was that I paid for an AV package and the TVs were not rendering our photos properly."
  • "My contract had stated I would have 90 chairs the day of my event and we did not."
  • "The only issue I had was that some chairs are broken which of course made it unsafe for guests."

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