Jack's Surf & Turf Reviews Summary

Food Quality

Pros:

• "The fish was fresh and perfectly prepared."
• "The food arrived relatively quickly and was delicious."
• "The food tastes amazing."
• "Delicious lobster rolls & crab legs- I’ve been here with lots of people & no one has ever been disappointed in their meal!"
• "The lobster mac n cheese was so well seasoned and the jumbo shrimp cocktail was exceptionally fresh."
• "The food here was very good. It was all fresh and there was no sand in my oysters or poop tails in my shrimp."
• "The food is incredible with such a variety you can’t go wrong with anything you choose."

Cons:

• "The meal was cold, unfresh, and some of the stuff in the plate were burned."
• "The food is overpriced and the portion size is ridiculously small. The worst part about it.. THE FOOD IS TASTELESS!"
• "The blackened fish sandwich, and it didn't taste like much."
• "The food lacked flavor and wasn't presented well."
• "Portions were small and nothing tasted fresh."
• "The lobster seemed overcooked and had no real flavor."
• "EVERYTHING was tasteless! No seasoning at all."

Service

Pros:

• "The server was great and the atmosphere enjoyable."
• "K, our server was polite and was an excellent server."
• "The young lady was attentive and professional!"
• "Very friendly management and wait staff!"
• "First and foremost, the customer service is excellent."
• "Our server was so attentive, prompt, polite, helpful."
• "The staff were super friendly."

Cons:

• "The biggest faux pas were the gnats flying around my table."
• "The service is way too slow."
• "Server was nice but not the best for service."
• "Customer service is really bad. While my friend still eating the waiter keeps coming back and try to pull the plate from her."
• "The service from start to finish was extremely slow and poor."
• "Service is slow, constantly apologise for being slow is very redundant."
• "The service started strong but ended poorly."

Value

Pros:

• "GREAT Maine style lobster roll, a little on the small side but the price is good so all in all a bargain."
• "Really fresh seafood, and very good prices!!"
• "The prices are reasonable for seafood."
• "The food was priced well for a seafood place."
• "We Have Been Here Multiple Times and we have never had a bad meal. Great Prices."
• "I was and am truly taken away with the way this place dedicates itself to the quality of food it provides and at the price."
• "Well worth the price!"

Cons:

• "Prices vs. Portions, portions lose."
• "$24 for a small lobster role is a lot."
• "The food is overpriced and the portion size is ridiculously small."
• "Overpriced, especially for the portion size."
• "Overpriced considering quality of the food."
• "It's a little pricey."
• "Bit pricey, but delicious."

Ambiance

Pros:

• "Place nice and clean and smelled pretty fresh."
• "It is a casual, beachy atmosphere with soft music."
• "Jack's Seafood Shack's best thing going for it is the atmosphere."
• "We loved the atmosphere and decor featuring an east coastal vibe."
• "The place itself smells like you're right on the shore where they captured the lobsters."
• "The atmosphere was comfortable."
• "The seafood was fresh, the staff were chill, and the overall vibe of the restaurant was relaxed."

Cons:

• "Saw the dumpster that was out on the sidewalk."
• "Place was half empty, and it took forever."
• "They do seem disorganized - no system in place - lot's of staff just wondering around."
• "The place is been run by young kids baby in college no no manager around to do anything."
• "Decor was cheap and tacky, just like the food."
• "The atmosphere feels like a pier with no ocean or river in sight distance."
• "The gluten free lobster roll had more grease than a Broadway play."